Overview
At Oscar Viral, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. Our goal is to ensure that every product arrives in excellent condition and within a reasonable timeframe. We handle every order with care, from the moment it’s placed to the time it reaches your doorstep.
Order Processing
Once your order is confirmed, our team begins processing it immediately. All items are carefully packed to prevent damage during transit. Orders are typically prepared for dispatch within a short window after confirmation, and customers are notified via email or SMS when their orders are out for delivery.
Tracking Your Order
You will receive tracking details once your package has been dispatched. This will allow you to monitor your shipment’s progress and know when to expect its arrival. For any assistance with tracking, feel free to contact our support team and we will be happy to help you follow up with the courier service.
Packaging and Handling
Every item is packaged using protective materials suitable for the type of product being shipped. Fragile items such as tabletop decor or ceramic accents receive additional cushioning to ensure they arrive intact. We continuously improve our packaging methods to maintain the highest standards of product safety during shipment.
Customer Support
We understand that smooth delivery is a key part of your shopping experience. If you have questions or issues regarding your shipment, don’t hesitate to contact us at [email protected]. Our customer service team is always available to help resolve any concerns quickly and efficiently.
